In the event of dissatisfaction, you can follow the below listed steps that apply to your complaints.
EXCHANGES: Only items sent out in the wrong sizes or colour different from purchased colour will be exchanged
RETURNS: Only items with defects, tailoring issues will be approved for send backs. Exchanges or Refunds will be granted
REFUNDS: Please email us on firstname.lastname@example.org and a team rep will put you through the process. Refunds take 10-20 working days after the item has been received at the factory.
ALL COMPLAINTS ARE ONLY VALID IF LOGGED 48 HOURS AFTER THE ITEM HAS BEEN DELIVERED WITH VIDEO/PICTURE AND A DESCRIPTION OF THE DEFECT.
ITEMS FOR EXCHANGES, RETURNS AND REFUNDS MUST HAVE THE TAGS ON, UNWASHED AND UNWORN.